Privacy Policy

At Median Hotel City Center Yerevan, your privacy, personal data protection, and overall guest experience are of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your information, as well as the steps we take to ensure your rights are respected during your stay or interaction with our hotel and services.

1. Information We Collect
We collect personal data only as necessary and in accordance with applicable laws:

Contact Details: Full name, email, phone number, and address.

Booking Information: Stay dates, preferences, payment methods, and special requests.

Identification: Passport, ID, or visa details (where required by law).

Communication Records: Email correspondence, guest feedback, service requests.

Technical Information: IP address, browser type, and interaction with our website.

We process your data for the following purposes:

To process and manage reservations.

To personalize your stay and deliver tailored services.

To communicate important booking information and promotional offers (with your consent).

To comply with legal obligations, including registration with local authorities.

To improve hotel operations, service quality, and guest experience.

We rely on one or more of the following legal grounds to collect and process personal data:
Performance of a contract (e.g., fulfilling a hotel reservation).
Compliance with legal obligations.
Legitimate interest (e.g., ensuring hotel security, preventing fraud).
Your explicit consent (e.g., receiving marketing communications).

We retain your data only as long as necessary:
Booking and billing data are retained in line with Armenian tax and financial regulations.
Marketing consent is maintained until you withdraw it.
Guest history and preferences are kept to improve future stays unless deletion is requested.

We do not sell your personal data. Your information may be shared with:
Government or regulatory authorities (where required by law).
Payment processors or service providers supporting hotel operations (under strict confidentiality).
Affiliated partners involved in the fulfillment of your reservation (e.g., transfer companies, tour providers).

You have the right to:
Access your personal data.
Request correction of inaccurate data.
Request deletion, subject to legal and contractual limitations.
Object to processing or withdraw consent (for marketing purposes).
Request data portability.
Requests can be sent to: info@medianhotel.am

We implement strict administrative, physical, and digital safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our website may use cookies for functional and analytical purposes. You can modify your browser settings to control cookie preferences.

We do not knowingly collect personal data from children under the age of 16 without parental consent.

If you are accessing our services from outside Armenia, your data may be transferred to and processed in Armenia or other countries where our service providers are located. We ensure all transfers comply with applicable data protection laws.

11. Overbooking & Guest Protection
While we take every precaution to avoid overbookings, in the unlikely event that Median Hotel City Center Yerevan is unable to honor a confirmed reservation due to overbooking or operational necessity:
The hotel will arrange alternative accommodation in a hotel of the same or higher category, located within the same area, and for the same dates.
All additional costs, including any rate differences and transportation, will be fully covered by the hotel.
You will not incur any charges for the substitute accommodation arranged by the hotel.
However, if the guest refuses to accept the hotel’s alternative accommodation offer, the hotel shall not be liable for any compensation, reimbursement, or additional costs incurred by the guest for independently chosen alternative lodging.
This policy is designed to ensure transparency, safeguard guest rights, and guarantee peace of mind while maintaining reasonable boundaries of liability.